Uploading Numbers and Number Management

The Number Management functionality has been enhanced to support the configuration of the following number types:

■

Numbers for assigning to Calling users

■

Numbers for assigning to services running external applications such as Emergency Calling applications and Fax IVR or Voca

■

Numbers for assigning to Contact Center agents

The table below describes the number type and CAC value for Webex Cloud Connect services.

Number Type	Call Admission Control (CAC) Value*
User	CAC value=2 This value is hard-coded and not configurable.
Service	CAC value must be defined.
Contact Center	Optional: When a CAC value is configured, this limits the number of concurrent calls the SBC device can handle for this number.

*Maximum concurrent call limit (incoming or outgoing)

See example for uploading number in the figure below.

See example for updating number type and CAC value per number in the figure below.

See the example details for an uploaded number in the figure below.